General Admissions

It’s important that general admission patients are familiar with the processes and information on this page as there are specific tasks which you need to attend to, to ensure your hospital stay runs smoothly.

  • Pre-Admission
  • Admission
  • Discharge
Pre-Admission

Information in this section explains what happens in preparation for your admission to hospital

Your Hospital Booking

For planned admissions, your booking for your hospital stay will either be made by your admitting doctor or they will ask you to contact the hospital direct.

In either instance, following consultation with your doctor, please assist us by making or confirming your booking with us at least seven days prior to your admission where possible.

Complete Admission Paperwork

You should receive admission paperwork from your doctor’s rooms to complete. Please complete all the ‘Patient’ sections on the form and return it to the reception desk at the hospital at least seven working days before your scheduled surgery or procedure.

Doing this confirms your booking and ensures we have everything ready for your arrival.

Confirm Cost Coverage

Prior to your admission, please contact our Admissions Office to verify your insurance and any out of pocket expenses you may incur from your hospital stay. Our staff is happy to answer any questions you may have about costs and coverage. We advise you to check with your health fund to ascertain that you are covered for your procedure or admission.

For further information see:

·       Insurance & Accounts

·       DVA

Pre-Admission Instructions

If you are undergoing a surgical procedure at our hospital, you may be required to follow some pre-operative instructions prior to your admission, such as fasting. It’s important that you follow these instructions exactly as advised. Failure to do so may delay your procedure.

Admission Confirmation

You will be asked to contact the hospital the day before your scheduled admission to confirm your admission details including the time of admission, fasting requirements and any other special instructions.

What to bring to Hospital

Please remember to bring the following to hospital with you as applicable:

  • Medicare card
  • Private health insurance membership card
  • Veterans' Affairs Entitlement card
  • Repatriation card
  • Pension card
  • Doctor referral letter and/or admission papers
  • Relevant x-rays and scans
  • All medications you are currently taking (in original packaging) including those purchased at the supermarket or health food store
  • Any prescriptions (including authority prescriptions)
  • A Medi list from your General Practitioner or medication profile from your pharmacist.
  • Appropriate sleepwear, dressing gown and slippers or comfortable shoes
  • Personal toiletries (e.g. toothbrush, toothpaste, soap)
  • Glasses and physical aids (e.g. walking stick, hearing aids)
  • Any co-payment required (visa, mastercard, eftpos available)

You may wish to bring loose fitting comfortable clothing in preference to pyjamas for day time wear.

Please DO NOT bring the following items with you:

  • Talcum powder
  • Jewellery
  • Large sums of money
  • Other valuables
  • Personal electrical items including laptops, hairdryers etc.
Admission

On Arrival

On the day of your admission, ensure you arrive at the hospital at the time designated by the admissions clerk or your doctor. On arrival, please register at reception. You will then be shown to your room.

Medications

On admission to hospital, you will be asked about the medications you are currently taking and if you have had any unexpected reactions or allergies to medications in the past. If so, these will be noted on your medication chart.

We provide all patients with a security drawer for medication and personal items. We take all possible precautions in relation to any personal items brought into the hospital, however the hospital accepts no responsibility for the security of patients' possessions, including jewellery, watches and money.

Note that mobile phones shouldn’t be used in ward areas as their signals may interfere with electronic medical equipment.

Staying with Children in Hospital

We encourage parents and carers to spend as much time as possible with a child during their hospitalisation. Where possible, we also encourage you to assist with the washing, dressing, feeding and entertaining of your child as this may reduce any unnecessary stress for your child.

Types of Accommodation

Maitland Private Hospital has both shared and private rooms. All patient rooms have ensuite facilities (some shared).

We make every endeavour to provide you with your accommodation preference, please understand that in certain circumstances of high activity, medically required or emergency admissions, it may be necessary to admit you to a shared room.

Every bed has a colour television,. Telephones are provided for personal use and all local calls are free.

Other Services

Food

All your meals are prepared in the hospital kitchen by our qualified chefs. Patients appreciate the taste, variety and quality of our food. Our catering department can accommodate different diets and individual needs.

Rooms

  • There are 106 private rooms in Maitland Private Hospital and 25 shared (Double) rooms.
  • Every room is air conditioned. The temperature can be controlled by patients to ensure their comfort.
  • There is a telephone beside each bed for your convenience with the exception of the High Dependency Unit.
  • A television, with Foxtel andindividual control, is in each room.
  • Newspapers are delivered daily to Maitland Private for your purchase.
  • Phone cards may be purchased for use when making STD or mobile calls.
Preparing to go Home

Your doctor and hospital staff will confirm with you and your family the day you can expect to go home from hospital so you can make appropriate arrangements.

Before you leave, you will be given information about what has happened to you during your time in hospital and details about any special treatments you will have to continue at home. With your permission, the hospital staff will let your general practitioner know when you are leaving hospital.

Our staff will also prepare a discharge referral (a summary of medical information about your treatment in hospital and ongoing services that have been arranged for you) and either send it directly to your general practitioner or give it to you to hand to them on your first visit after your discharge.

Discharge

We ask that you vacate your room by 10 am on the day you leave hospital so that we can prepare for the next patient.

If you are unable to vacate your room by 10am, you may be asked to wait in a lounge area until you are collected.

Please check with your nurse or the Nurse Unit Manager before leaving the ward to collect any x-rays or medication and to confirm if you have any follow up appointments or other paperwork.

Medications

The pharmacist will work with your medical practitioner and nurses on the ward to arrange the medications you will need to take home. You can also receive a full summary of your current medication for you to refer to at home.

On discharge, you will be charged separately by the pharmacist for medications:

  • you were taking before your admission and needed refilled while in hospital
  • you require at the time of your discharge

All patients are required to report to Reception, located in the Main Entrance to be formally discharged. Reception is open Monday to Thursday between 8am and 6pm, Friday 8am to 5pm.

A comfortable area for you to wait for transport is provided in the hospital foyer.

Getting Home

It is particularly important you arrange how you will get home from hospital. It may or may not be appropriate for you to drive yourself home. Please discuss this with the hospital staff and your doctor prior to discharge.

Special arrangements can be made to assist DVA patients get home safely after their hospital stay.